Terms of Use

Thank you for visiting the Urban Owl Website ("Website"). 

www.urbanowl.eu which does business as Urban Owl, operates the Website and provides services through the Website. Before using any of the services, please read the Terms and Conditions in order to be aware of our policies regarding Website purchases.

When you use the services through this Website, you are agreeing to these terms. Please, do not use the services if you do not agree. If you have any questions, please contact us at [email protected]

Your continued access or use of the Website shall be considered an acceptance of any changes to the Terms and Conditions.

The order via e-shop is governed by Law 2251/1994, with the appropriate modifications have been. The ordering process is done by filling in a special form, after it has been accepted the contract terms.


Acknowledging the importance of the security of your online transactions, our ETAP has taken all necessary measures to provide payment services with maximum security.To ensure the confidentiality of the data, using the encryption protocol EV SSL-128bit.

Trade secret

The Viva Payment Services payment institutions licensed by the Bank of Greece. The same basic principles apply to traditional banking transactions as in the case of Viva. All information sent from cardholders in Viva is confidential.

Under the PCI-DSS certification, our company in cooperation with Viva, has taken all the necessary steps to use them only to the extent necessary in the context of service.


When you visit the pages of www.urbanowl.eu and to order products, but also to ensure the ability to contact you to inform you of our new products, you may be asked to indicate your information (name , last name, email address, shipping address, credit card details etc.).

These data are processed by our company, respecting the application of Article 7A Fri the 1st (b) N. 2472/1997, in order to implement the order given by the customer in any way will not be disclosed, published or sold to third parties unless initiated the procedure defined by the legislation on declassifying (N. 2225/1994) or any obligations arising from the national implementation of Directive 24/2006.

Electronic www.urbanowl.eu store operates in accordance with applicable Greek and EU legislation and maintain security of your personal data for as long as you are registered with a service www.urbanowl.eu are deleted after expiration in any way of trading relationship.


The customer may withdraw from the sale within 30 days from the dispatch of the product own expense to return to the company. The company is entitled to accept the product back ONLY if not tampered with the packaging and accompanied by proof of payment. The return money sent within 10 working days of receipt of the product.


The return can be done by issuing credit or refund.

Customer Obligations

In consideration of your usage of this Website, you agree to: 

  • Provide accurate and complete personal information which are required and update your personal information to keep the Account Information current, accurate and complete. If you provide information that is untrue and/or inaccurate, not current and/or incomplete, or we have valid suspicions that such information is inaccurate and/or incomplete or untrue we reserve the right to suspend or terminate your account and refuse any and all current and future use of the Website including, but not limited to, sales resulting from the Website. In such a case, your account information and/or other information about you that we have gathered through your interaction with the Website will remain the property of Urban Owl but will not be distributed to any third party. Account information is subject to our Privacy Policy which can be found on this Website. 

  • Not to use urbanowl.eu to engage in any activity that will restrict or prevent others from using this Website  and/or 

  • Not to contain software viruses or any other computer codes, files, or programs that are designed and/or intended to damage or interfere with the proper function of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any system, data, password, or other information of ours or of any third party. 

  • Not to violate any form of third party Copyrights.

Website content

You acknowledge that the Website content information (data, software, photographs, graphics, video clips, written content, images, and other material) that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All content is copyrighted as a collective work under the Greek copyright laws, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the content, in whole or in part. If no specific restrictions are displayed, you may make copies of select portions of the content, provided that the copies are made only for your personal, information and non-commercial use and that you do not alter or modify the content in any way, and maintain any notices contained in the content, such as all copyright notices, trademark legends, or other proprietary rights notices. 


It is our pleasure to hear from our customers and welcome your comments regarding our products, including the Website. Please, be specific in your comments on our services and products. If you send us comments, suggestions, ideas, notes, drawings, concepts, or other information the Submissions shall be deemed, and shall remain, our property.