Privacy Policy

Urban Owl takes the security and privacy of your personal information very seriously. We do not trade, sell, or rent your personally identifiable information.

Urban Owl Privacy Policy

We are strongly committed to protecting your personal information. The policies below are applicable to the website ("Website") produced and maintained by Urban Owl. We have established this security and privacy policy ("Privacy Policy") to make known the kinds of personal information we may gather during your visit to our Website, why we gather your information, what we do with your personal information, when we might disclose your personal information, and how you may manage your personal information.

Please be advised that practices described in this Privacy Policy apply only to information gathered through this Website and, where applicable, through this Website's Customer Service Department in connection with this Website. These practices do not necessarily reflect information gathered through other websites that we operate or other off-line means.

By visiting our Website, you accept the practices described in our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Website. We reserve the right to modify the terms of our Privacy Policy from time to time without notice. Continued use of our Website and/or our affiliate sites following changes to these terms means you accept such changes.

If you have any questions or concerns about our Privacy Policy contact us by email at [email protected]  

What Information about the Customer is collected and stored?

Urban Owl adheres to the highest standards of ethical practices in all our operations. We are dedicated to protecting the privacy of all our Website visitors. Our privacy policy is simple: except as disclosed below. We do not sell, barter, give away, or rent your personal information to any company outside of Urban Owl. We ask for only the information we need. The information we collect and store depends entirely on how you make use of our Website.

Personal Information

We collect and store some of your information entered on this Website or through our Customer Service Department. For example, when you open an account or place an order, store the following information: name, billing address, shipping address, email address, telephone number, and credit card number and expiration date. We use this information to provide products and services that you have ordered, to process and ship orders, to send order and shipping confirmations, and to provide customer service. Registration may be required and Personal Information may also be collected in certain portions of the Website in which you specifically and knowingly provide such information, suggestions, or customer service requests. Some of this information may be used to contact you about sales, new products, special offers, and new site features, unless you have opted to not receive promotional communications.

Anonymous Information

Through your use of the Website, we may also gather certain information that does not identify you individually ("Anonymous Information"). Generally, this information is collected through "traffic data." We automatically collect and store information when you interact with this Website. For example, we collect your IP address, browser information and reference site domain name every time you visit this Website. We collect customer traffic patterns and site usage. This information is used to analyze and improve this Website and to provide our customers with a fulfilling shopping experience.

Use of Cookies and Spyware

We never use or install spyware on your computer, nor do we use spyware to retrieve information from your computer.

We use "cookies," which are files stored on your computer's hard drive by your browser. Cookies help us identify account holders and to optimize shopping experience by allowing us to hold selections in a shopping cart when a user exits this Website. We recommend that you leave cookies "turned on" so that we may offer a better shopping experience. You may occasionally get cookies from companies advertising on our behalf. These cookies are not covered in our policy statement nor do we have control over these cookies.

We also may collect and store information we receive from other sources. This information enables us to update information contained in our database, to provide product recommendations and special offers and, send you email reminders about shopping opportunities (if you have signed up for our email list.)

Is information collected from children?

We do not sell or ship any items ordered through this Website directly to anyone under the age of 13, nor do we collect any personal information from anyone under the age of 13. If you are under the age of 13, you should use this Website only with the supervision of a parent or guardian and should not submit any personal information. Our Website is not targeted to children under the age of 13. Children under the age of 13 should not use our Website without parental consent.

How we use your information?

Except as disclosed in this Security and Privacy Policy, we do not use or disclose information about your individual visits to our Website or your Personal Information to any companies unaffiliated with us. If we request to use your Personal Information, you will be given an opportunity to accept or decline.

Customer Service and Feedback

We may use your Personal Information to fulfill orders, provide customer service, track compliance with the Website's rules and regulations, or for feedback purposes (to the extent that is explained when you provide the information). In the event we plan to publicly post any of your Personal Information on a Website (as, for instance, a letter), you are provided prior notification and given the option of accepting or declining.

Use of Anonymous Information

We use Anonymous Information to determine how people use parts of the Website. We also use Anonymous Information to provide statistical "ratings" information. We may also use or share Anonymous Information or other information, (other than Personal Information) in any other manner that we deem appropriate.

How we keep Personal Information secure?

To protect the security of your information during transmission, we use Secure Sockets Layer (SSL) software. Most browsers will give a visual indication of when your connection is secure. If you place an order through this Website, you must set up an account with an email address and password. You must provide an appropriate email address and password in order to access account information. If you wish to cancel your password, or if you become aware of any loss, theft or unauthorized use of your password, please contact this Website's Customer Service at [email protected]

While we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

Changes to This Policy

We are committed to remain a premier website on the Internet. As our website continues to develop, we may add new services and features to our website. In the event that these changes affect our Privacy Policy, this document will be revised appropriately. We recommend that you read this Privacy Policy each time you use our website.

Google Analytics

Urban Owl uses Google Analytics to help Analyse how our users use the site. Google Analytics is a free tool that uses "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' us of the Website and to compile statistical reports on website activity for

You may choose to accept or decline cookies. Most Web browsers automatically default to accept them, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.