FREE WORLDWIDE SHIPPING & RETURNS. 30-day no-questions-asked return policy for all products

Shipping & Returns

Getting your Urban Owl Sunglasses

Once you have placed your order, you will get a confirmation email with order details.

If you believe someone has posted on the services of the Website your work but without your authorization, please let us know immediately. 


Delivery Information

We will need your name, full address (zip code, region, country) and telephone number to send you your Urban Owl Sunglasses. 


Shipment and Delivery

Deliveries from urbanowl.eu purchase will be made to the address on your order form. We will try to complete and deliver your order as soon as possible from the date your payment is confirmed. However, subject to delays outside our control, the overall delivery period could delay. If so, we will send you an email to inform you.  Once the package is shipped from Urban Owl, it is no longer the responsibility of Urban Owl. Delays resulting from the carrier will be handled in a timely manner but are not the responsibility of the Website. 

 

Shipping Delays

It is important that you enter your address correctly. Failure to input any part of your address will cause delays in your shipment and create added expense for your product. Urban Owl will not refund or exchange products that were shipped to an address that was missing information consequently making them undeliverable.


Changing or Cancelling an order

We try to process orders quickly so that you don’t have to wait. However, if you would like to change or cancel your order, email us at [email protected] with the subject line “Change Order” or “Cancel Order” and we will contact you as soon as possible. 


Returns Policy


In case I do not like my Urban Owl sunglasses, can I return them back?

You can return your Urban Owl Sunglasses within 30 days from your purchase by claiming an exchange or a refund. Please send us an email to [email protected] in case you want to make a return.


Exchange

You can return your Urban Owl Sunglasses in 30 days from the purchase date and you can claim an exchange. Please email us to [email protected] indicating your new selection.


Refund

You can return your Urban Owl Sunglasses within 30 days from the purchase date and you can claim a refund. Returned sunglasses must be in their original condition with all the accessories mentioned below. The refund will be deposited to your back account within 14 days from the day we receive the product back to our warehouse. Please complete the return form which is enclosed in the parcel you have received and send it with your return.


In case of Refund or Return follow these steps


Include in the package of the return

  • The Urban Owl Sunglasses
  • Urban Owl hard case
  • Urban Owl soft case (pouch)
  • Authenticity card
  • Receipt of purchase

All returns should be made with Registered Mail or Courier service in order to avoid the risk of loss.


Send your return to the following address:


Urban Owl Eyewear Greece Ltd

Dimitris Diamantis

Tel.:  (0030) 211 850 7009

Galatsiou 1 Avenue 11141,

Athens, Greece


Please, send us an email to [email protected] letting us know that you have made a return delivery.


The shipping cost of the return, should be paid by the customer and we do not refund or credit it.


In both cases (Refund or Exchange) you will be informed for the status of the procedure, as soon as we receive the returned parcel.